Quality Objectives

  • Ensure the products meet the customer’s specifications the first time.
  • Meet the agreed delivery schedule 92% of the time within 5 days.
  • Achieve a customer satisfaction sore of at least 79% from each customer and 91% overall.

Quality of Dorman Smith

    It is the goal of Dorman Smith Switchgear L.L.C to continually deliver safe, effective, high-quality products and services, on time, to our customers.

    Processes and controls shall be implemented such that tasks are performed properly the first time, thus ensuring that products and services meet established agreed-to requirements.

    Quality, timely delivery of products and services, customer satisfaction, continual improvement, maintaining the effectiveness of our quality management system, and compliance with customer and regulatory requirements, are the personal responsibility of every employee.